Privacy Policy

Welcome to the Privacy Policy of Expert Computer Coast Technologies (“we,” “us,” or “our”). This document explains how we collect, use, store, disclose, and protect your personal information when you visit and use our website www.ecct.in and related services, including web design, software development, digital marketing, graphic design, content creation, and IT support.

1. Data Controller

Expert Computer Coast Technologies is the data controller responsible for your personal data. Our team is committed to protecting your privacy and ensuring that your information is handled securely and transparently.

2. Information We Collect

We collect personal information you voluntarily provide to us when you register on the website, subscribe to newsletters, fill out forms, or interact with our services. This may include:

• Name and surname

• Contact information such as email address and phone number

• Billing and shipping addresses

• Payment information (processed securely)

• Details about your organization or business (if applicable)

In addition, we automatically collect certain information when you visit our site, including:

• Your IP address

• Browser type and version

• Time zone setting

• Referring URLs

• Cookies and similar tracking technologies

• Pages visited and interaction data

This automatic data, referred to as "Device Information," helps us understand website usage, analyze trends, and identify security risks.

3. How We Use Your Data

Your personal and device information is used strictly for legitimate business and operational purposes, including:

• Providing and managing your account and orders

• Delivering services and customer support

• Improving our website, products, and services

• Sending transactional communications such as order confirmations, updates, or notifications

• Sending promotional emails or newsletters (only if you have opted in)

• Ensuring the security, integrity, and fraud prevention of our website

• Complying with legal obligations and enforcing our Terms of Use

We strive to collect only the minimal amount of personal data necessary to provide our services and comply with applicable laws.

4. Legal Basis for Processing Your Data

Where applicable (such as for European users under GDPR), we process your personal data on one or more of the following legal bases:

• Your consent, where you have agreed to our processing activities (e.g., newsletter subscriptions)

• The necessity of processing for performing contracts between you and us (e.g., fulfilling your orders)

• Our legitimate interests as a business to operate securely and efficiently

• Compliance with legal obligations requiring us to process certain data

5. Sharing Your Information

We do not sell or rent personal data to third parties. However, your data may be shared with trusted third-party service providers who assist us with operations such as payment processing, marketing, shipping, and IT hosting under strict confidentiality and security agreements.

In some cases, your data may be transferred internationally to countries including the United States and Canada, with appropriate safeguards in place to protect your privacy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve personalized content or ads. Cookies help us recognize you on return visits and collect information on how you use the site.

You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

7. Your Privacy Rights

If you are located in the European Economic Area (EEA) or other applicable regions, you have rights under data protection laws such as the GDPR, including:

• The right to be informed about the data we collect and how we use it

• The right to access your personal data we hold

• The right to correct or update inaccurate data

• The right to request deletion of your personal information (“right to be forgotten”)

• The right to restrict or object to certain processing activities

• The right to data portability to transfer your data to another service provider

• Rights concerning automated decision-making, if applicable

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to requests to protect your privacy and security.

8. Data Security

We implement reasonable technical, administrative, and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server environments, access controls, and regular security assessments.

Please note that no method of data transmission over the internet or wireless network can ever be guaranteed as 100% secure. While we strive to protect your data, we cannot ensure absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Links to Other Websites

Our website may contain links to third-party websites or services that we do not own or control. These external sites have their own privacy policies, and we encourage you to review them when leaving our website. We are not responsible for the privacy practices of third-party sites.

11. Legal Disclosures

We may disclose your personal information if required to do so by law or in response to valid legal requests such as subpoenas or court orders. This includes disclosing information to protect our rights, safety, or the safety of others, investigate fraud, or respond to government requests.

12. Children’s Privacy

Our website is not intended for children under the age of 13 (or higher where mandated by local law). We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected data from a child, please contact us immediately so we can remove the information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. When we make material changes, we will notify users by updating the "Last updated" date and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at:

Email: customercare@ecct.in

Address: Sector 118, Sahibzada Ajit Singh Nagar, Punjab

Phone:

We are committed to responding promptly and addressing your concerns transparently.

This detailed Privacy Policy ensures transparency and legal compliance by covering all core aspects of data management. It informs users about their rights and how their information is safeguarded, thereby building trust and protecting your company from legal risks.

For best practices, display the Privacy Policy prominently on your website, including in the footer and during user registrations or checkout processes. Regularly update the policy as your business or legal landscape changes to maintain compliance and user confidence. This comprehensive approach supports your commitment to data privacy for Expert Computer Coast Technologies and its users.